WedBuild help centre
Frequently asked questions
Answers about planning with WedBuild, from your first login to the day itself. Search them, or browse by topic below.
Browse by topic
Eight topics, 33 answers
Pick a topic to jump straight to its questions.
- Getting StartedYour website, trying WedBuild, set-up time3 questions
- Guest ManagementImports, RSVPs, reminders, plus-ones4 questions
- Website & DesignDesign, phones, sections, passwords4 questions
- Invitations & RSVPsDigital and printed invitations, dietaries, songs3 questions
- Planning ToolsBudget, seating, tasks, events, vendors5 questions
- Day-of FeaturesFind My Seat, last-minute seating changes2 questions
- Pricing & PlansTrial, one-time payments, refunds, plans8 questions
- Technical & SupportSkills, privacy, support, after the wedding4 questions
Getting Started
3 questionsBack to topics
How do I create my wedding website?
Sign up and answer a few quick questions: your names, wedding date, location and rough guest count. Then open the Website tab and pick a template, or start from scratch with the drag and drop editor. No coding needed.
Can I try WedBuild before purchasing?
Yes. Essentials is free for up to 50 guests, with your guest list, checklist, website builder, RSVP forms, emails and AI Help. Every new account also gets 7 days of Pro free, and you only upgrade when you need the budget, seating or vendor tools.
How long does it take to set up?
Most couples have their basic website live within 30 minutes. You can come back any time to add details and photos as you go.
Guest Management
4 questionsBack to topics
Can I import my guest list from a spreadsheet?
Yes. Bulk import from Excel or CSV, with singles, couples and households grouped into parties. You can also quick-add guests one at a time.
How do I track RSVPs?
Guests reply through your RSVP form, on your wedding website or by a direct link. Answers appear in your dashboard straight away, with dietaries, song requests and your own questions. You can set up a separate form for each event.
Can I send reminders to guests who haven't RSVP'd?
Yes. Email campaigns show who has opened and clicked your invitations. Then send a friendly follow-up to just the guests who still need one.
What if I need to track plus-ones or children?
That's built in. Track plus-ones, children (with meal type settings), dietary requirements, categories and contact details for each guest or household.
Website & Design
4 questionsBack to topics
Can I customise the design of my website?
Yes. Set your fonts and colours once for the whole site, and add blocks for your story, schedule, wedding party, photo gallery, maps, countdown and more. No design experience needed.
Is my website mobile-friendly?
Yes. Every template works on phones and computers, and the editor lets you preview both before you publish. Most guests will open your site on their phone, so it's made to look lovely there.
What sections can I add to my website?
Add a hero section, your love story, event schedule, wedding party, photo gallery, maps, countdown timer, styled text, links, RSVP buttons and more. Arrange and style each block to suit you.
Can I password-protect my website?
Yes. Set a password on your published site so only guests who have it can see it. You also get a personalised link, a QR code to share and version history.
Invitations & RSVPs
3 questionsBack to topics
Can I send digital invitations?
Yes. Design save the dates, invitations and thank-you cards with text, images, shapes and QR codes, then send them as personalised emails. You'll see who has opened and clicked each one.
What if I want to send physical invitations?
No problem. Add a QR code that links to your wedding website, design the card in WedBuild, then print it however you like.
Can I collect dietary restrictions and song requests?
Yes. Your RSVP form has a dietary picker sorted by category, a song request field and room for your own text or dropdown questions. Every answer lands in your guest list automatically.
Planning Tools
5 questionsBack to topics
Does WedBuild include a budget tracker?
Yes, on Standard and Pro. The budget planner has categories and subcategories, smart allocation, invoices, payment schedules and over-budget alerts, on a dashboard with charts. Use simple or full tracking, whichever suits you.
Can I create a seating chart?
Yes. Standard includes a drag and drop seating chart: assign guests to tables from a list and save more than one version. Pro adds the visual room designer and floor plan, with round and rectangle tables, guests or whole parties dragged onto exact seats, and table cards with dietary legends to print.
How does the task planner work?
The checklist starts with ready-made wedding tasks that schedule themselves around your date, and you can add your own. See progress by category or as a month-by-month timeline. Give each task a priority, a due date and an owner, like your partner or a helper.
Can I plan multiple events?
Yes. Plan the ceremony, reception, rehearsal dinner and anything else in day or week view, and choose who's invited to each. Guests RSVP to each event and can download a calendar file to add it to their phone.
Can I compare vendors?
Yes, on Pro. Compare photographers, florists, venues and more side by side, scored on price, inclusions and vibes with weightings you choose. Track each one from researching to booked, and link them to your budget categories.
Day-of Features
2 questionsBack to topics
What is Find My Seat?
Find My Seat (on Pro) gives guests a QR code or link. They search their name and see their table and the room layout. Change the seating any time without reprinting, and guests always see the latest version.
What if I need to change seating last-minute?
No problem. Update your seating chart right up until (and during) your wedding. Guests using Find My Seat see the change straight away, with nothing to reprint.
Pricing & Plans
8 questionsBack to topics
Is there a free trial?
Yes: every new couple account gets 7 days of every Pro tool, free and with no card, for up to 50 guests (with a smaller AI allowance). After that, stay on Essentials for free or upgrade to Standard or Pro for unlimited guests. WedBuild Planner, for professionals, has its own 14-day trial.
What happens when my free Pro trial ends? (couple accounts)
Your account moves to Essentials and everything you built stays, because ending a trial never deletes anything. The Pro tools lock until you upgrade to Standard or Pro, and unlocking them brings your work straight back. WedBuild Planner's 14-day trial is different: it needs a card, and billing starts on day 15 unless you cancel.
Is WedBuild a subscription?
Not for couples: Standard and Pro are one-time payments for 2 years of access, and Essentials has no time limit. After that you can extend month to month if you like (A$7 a month for Standard, A$10 for Pro). Only WedBuild Planner, for professional planners, is a monthly subscription, sized by how many client weddings you manage.
I'm a wedding planner. Can I manage client weddings in WedBuild?
Yes. WedBuild Planner gives you one workspace for every client wedding, each with the guest list, budget, seating, run sheet and website couples use, plus team logins and read-only sharing for venues and vendors. Plans start at A$29.99 a month with a 14-day free trial, and the For Wedding Planners page has the details.
What's the difference between plans?
Essentials is free for up to 50 guests, with your website, RSVPs, guest list, checklist, emails and AI Help. Standard (A$99 once) adds unlimited guests, the budget planner and a drag and drop seating chart. Pro (A$199 once) adds the visual room designer and floor plan, QR Find My Seat, vendor comparison with scoring and the AI Wedding Assistant.
Why pay when some wedding websites are free?
Free wedding websites are easy to find. WedBuild connects your website to your RSVPs, seating chart, budget and day-of plan, so one reply updates everything. Essentials is free for up to 50 guests, and paid plans are one payment, never a subscription.
Can I upgrade my plan later?
Yes. You can move from Essentials to Standard or Pro at any time, and from Standard to Pro by paying the difference.
Do you offer refunds?
Yes. Every paid plan has a 14-day money-back guarantee. If WedBuild isn't right for you, we'll refund your purchase, no questions asked.
Technical & Support
4 questionsBack to topics
Do I need coding skills to use WedBuild?
Not at all. WedBuild is made for everyone, and the drag and drop editor makes your site, your guests and your plan easy to manage with no technical skills.
Is my data secure and private?
Yes. Your data is encrypted, and we never sell your personal information. You control who sees your website and guest details, and our Privacy Policy explains exactly who we share data with and why.
What kind of support do you offer?
All plans include email support and AI Help for step-by-step guidance on any feature. Pro plans also include the AI Wedding Assistant for personalised planning advice.
What happens to my website after the wedding?
Your website and data stay available for as long as your plan runs. If you'd like to keep them online after your access ends, the optional monthly extension keeps everything running.
Support
Still have questions?
We're here to help. Reach out to our support team and we'll get back to you within 24 hours.
Email the team
hello@wedbuild.com
Step-by-step guides
How to do everything in WedBuild, with pictures from the app.
Ask AI Help, inside WedBuild
Step-by-step guidance on any feature, included on every plan.
Choosing a plan?
Essentials, Standard and Pro side by side.
Resources
Wedding Planning Guides
Your whole wedding, in one place.
Guest list, RSVPs, budget, seating charts, your wedding website and more, all connected in WedBuild.
Free for up to 50 guests, with every Pro tool for your first 7 days. No card needed.
Pay once if you upgrade, never a subscription.



