Report a bug or suggest a feature
Open the assistant and choose Report a bug or Suggest a feature, or just type what's wrong. Describe it, then send it to the WedBuild team from the chat.
- Essentials
- Standard
- Pro
Works on your phone
Found something that isn't working, or wish WedBuild did something it doesn't? Tell us from the chat, on any plan. Your report reaches the WedBuild team with the page you were on, so we can see what happened.
Steps
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Open the assistant with the round button in the bottom corner, on the page where you noticed the problem.
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Choose Report a bug or Suggest a feature (1). Or just type it in the box (2), like "the guest list won't load" or "it would be great if…". Once you've started chatting, the flag at the top of the chat (Report an issue) starts a report too.
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Describe what happened, or your idea, in a sentence or two. If it's very short, the assistant asks for a little more.
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Send it:
- On Essentials or Standard (and for anyone you've shared your wedding with), a bar appears under the chat. Choose Report bug (or Send suggestion for an idea), or Dismiss to leave it. Your chat goes with it, so the team can see what you saw.
- On Pro and during your trial, the assistant writes it up on a card, using your words. Check it and choose Apply to send it, or Cancel.
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Once it's sent, the chat says so. Thought of something else? On Essentials or Standard, choose Send additional context. On Pro, just tell the assistant and it prepares another card.
Good to know
- The page you're on goes with your report, so open the chat where the problem is.
- Reports are saved with your account email, so the team can get back to you if they need more detail.
- There's a limit of 10 reports an hour.
- Rather email? Write to hello@wedbuild.com with what you were doing and what you saw.
Last checked
Related articles
- Get help when you're stuckOpen the assistant and choose Explain this screen or Run page tutorial, ask it anything, read the Help centre, or email us at hello@wedbuild.com.
- What the AI assistant can doOn every plan it answers how-to questions about WedBuild. On Pro and during the trial it also answers from your own wedding and can make changes you approve.
- Let the assistant make a change for youAsk in plain words, like "add Graeme Brown as a guest". It shows exactly what will change, and nothing happens until you choose Apply. Undo it in Activity.